Your Privacy Our Priority
srcplay is committed to protecting the personal information of every member. This policy explains how we handle your data with care and responsibility throughout your use of the platform.
We Protect Your Data
Six core principles that guide how srcplay handles the personal information of its members.
Data Encryption
All personal information and transactions are encrypted using SSL technology. Your data cannot be accessed by unauthorised parties at any time.
Information Confidentiality
srcplay does not sell, rent or share your personal information with third parties for marketing purposes without your explicit consent.
User Control
You have the right to access, correct or request deletion of your personal information at any time through our support channels.
Time-Limited Retention
Data is only kept for as long as needed for service purposes or to meet legal obligations. After that, data is securely disposed of.
International Compliance
srcplay's privacy practices are aligned with international data protection standards under the licensing framework we operate within.
Timely Notification
If any security incident occurs that affects your data, srcplay will notify you within the specified timeframe without delay.
1. Information We Collect
srcplay collects your personal information only when necessary to provide services, ensure account security and comply with applicable legal requirements. The information collected is divided into two main categories.
Information You Provide Directly
When you register an account, make a deposit or contact customer support, you may provide:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to verify you are 21 years of age or older
- Active mobile phone number and email address
- Payment method information such as your e-wallet account number or bank account number (FPX)
- Identity verification documents when requested by the compliance team
Information Collected Automatically
While you use the srcplay website, our system automatically records:
- IP address and device information (browser type, operating system)
- Login session data and activity timestamps
- Pages visited and time spent browsing
- Deposit and withdrawal transaction history on the platform
- Game preferences and betting habits for user experience purposes
Important Note: srcplay does not collect full credit or debit card numbers. All financial transactions are processed through third-party payment processors that comply with PCI-DSS standards.
2. Purpose of Using Your Information
The personal information you provide to srcplay is used solely for purposes related to platform operations and your experience as a member. We do not use your data for any purpose that goes against your interests.
Account Management and Security
Personal information is used to process account registration, verify identity, manage login activity and protect your account from unauthorised access. The identity verification process (KYC) is carried out in accordance with international compliance obligations.
Financial Transaction Processing
Relevant data is required to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrencies such as USDT, BTC and ETH. This information is also used to track and resolve any transaction disputes.
Customer Support
When you contact the srcplay support team via live chat or email, the information you provide is used to resolve the enquiry or issue reported. Support interaction records are kept for quality control purposes.
Service Communications
srcplay may send service notifications, policy updates, promotional information and security reminders via the email address or mobile phone number you registered. You can opt out of marketing communications at any time.
3. Sharing Information With Third Parties
srcplay does not sell or rent your personal information. However, there are limited situations where we need to share data with certain parties to ensure services run smoothly.
Payment Service Providers
Required transaction information is sent to approved payment processors to facilitate deposits and withdrawals. These providers are bound by strict confidentiality agreements and may only use that data to process the relevant transactions.
Game Software Providers
Some game session information may be shared with game developers that work with srcplay. This is done solely to ensure game integrity and resolve any technical disputes.
Legal Requirements
srcplay may disclose personal information when required to do so by law, court order or direction from the relevant authorities. In such cases, we will endeavour to notify you in advance where permitted by law.
Important: All data sharing with third parties is limited to only the information necessary, and those parties are required to comply with data protection standards equivalent to srcplay's policy.
4. Use of Cookies and Tracking Technologies
The srcplay website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how the platform is used.
Types of Cookies Used
- Session Cookies: Allow you to stay logged in during an active session and save temporary preferences
- Functional Cookies: Save the language settings and display preferences you have chosen
- Analytics Cookies: Help us understand usage patterns for platform improvements
- Security Cookies: Used to detect and prevent fraudulent activity and account misuse
Cookie Controls
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the srcplay platform, including your ability to log in to your account.
5. Data Storage and Security
srcplay uses multiple layers of technical and organisational security to protect your data from unauthorised access, loss, destruction or disclosure.
Technical Security Measures
- SSL/TLS encryption for all data communication between browser and server
- Encryption of sensitive data stored in the database
- Role-based access control (RBAC) for internal staff
- Continuous security monitoring and comprehensive audit logs
- Regular penetration testing by independent security experts
Retention Period
Active account data is kept for the duration your account is active plus the period required by law. Closed account data is retained in accordance with statutory compliance requirements before being securely disposed of.
Data Disposal
When data is no longer needed, srcplay uses secure disposal methods to ensure the information cannot be recovered or accessed again by any party.
Your Privacy Rights
As a srcplay member, you have the following rights regarding your personal information.
Right of Access
You can request a copy of the personal information we hold relating to your account.
Right of Rectification
If any information is inaccurate, you have the right to request an immediate correction.
Right of Erasure
You can request deletion of your data in certain circumstances permitted by law.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
In certain circumstances, you can request that the processing of your data be temporarily restricted.
Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Withdrawal of Consent
You can withdraw your consent at any time without affecting the validity of prior processing.
Contact Us
To exercise any of the above rights, contact srcplay support via live chat or support email.
6. Links to Third-Party Websites
The srcplay platform may contain links to external websites or services operated by third parties. This Privacy Policy does not cover the privacy practices of those websites, and srcplay is not responsible for their content or privacy policies.
We recommend that you read the privacy policy of each website you visit, especially before providing any personal information. Access to third-party websites is at your own risk and responsibility.
7. Children's Privacy and Age Restrictions
srcplay is a platform intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.
The account registration process requires age verification. If we find that information has been provided by an individual below the stipulated age limit, the account will be closed immediately and all related data will be deleted.
Reminder: Online gambling is only for individuals aged 21 and above. Parents and guardians are encouraged to use parental control software to prevent children from accessing this platform.
8. Changes to This Privacy Policy
srcplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, technology, or legal requirements. Any material changes will be communicated through:
- A notification in your account upon login
- A notification email to your registered address
- An update on this page with the new effective date
Continued use of the srcplay platform after changes take effect will be considered acceptance of the updated version of the Privacy Policy.
Version 3.1 — Addition of provisions relating to cryptocurrency and clarification of data portability rights.
Version 3.0 — Full revision of the document structure and addition of the cookies section.
Version 2.5 — Updates to data retention terms and security incident response procedures.
9. How to Contact Us
For any enquiries, concerns, or requests relating to this Privacy Policy, including to exercise your privacy rights, please contact the srcplay team through the following channels:
Privacy Email:
The srcplay support team is available 24 hours a day, 7 days a week via live chat and email in Malay and English. We aim to respond to all privacy-related enquiries within a reasonable time.
For more complex matters such as data deletion requests or formal complaints, we may require additional time to process your request thoroughly.
Questions About Privacy
Answers to the most frequently asked questions about how srcplay handles your personal information.
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